Finding Solution to Perennial Fibre Cuts: MTN Engages Stakeholders in the Amenfi Enclave

Ghana’s biggest telecommunication company in Ghana, MTN has engaged stakeholders in seven communities in the Amenfi enclave on ways to minimize or possibly, eradicate the phenomenon of fibre cuts and battery theft. The stakeholders engagement became necessary when it was found that the network disruption experienced by MTN subscribers in parts of the Western Region was as a result of constant fibre cuts by activities of illegal miners engaged in what has become popularly known as galamsey.

The leading telecommunication company has over the years, suffered fibre cuts that disrupt services to customers and also costs a lot of money to repair. In the past two months, communities along the Agona Amenfi and Humibre stretch have experienced network disruption forcing MTN to launch investigations to find the cause. A thorough investigation cited fibre cuts and battery theft from service sites as the main causes.

It therefore, became urgent that steps are taken to engage the communities to educate them and entreat them to be watchdogs over the telecommunication infrastructure to protect their investments.

The team from MTN led by the Corporate Services Advisor for Southern Ghana, Kennedy Ofosuhene visited the area to among other things, identify  galamsey groups along the stretch, identify ways of minimizing fibre cuts and battery theft, to educate subscribers the need to protect the infrastructure that ensures proper service delivery and to identify means of dealing with the menace.

During the engagements, Keneddy Ofosuhene reiterated MTN’s commitment towards serving the communities with better service delivery through investments into building a lot of service sites and upgrade of 3G sites to 4G. These investments, he said, the people are not benefiting enough because of fibre cuts and battery theft. He, therefore, charged subscribers to continue to have confidence in MTN, and also help protect the investments so they can enjoy sound service delivery.

 

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